Customer demands are the core driving force for the development of enterprises. To deeply implement the tenet of "customer first, service-oriented", the FGI technical support team visited the relevant new energy stations under the jurisdiction of "China Nuclear Hui Neng Shandong Branch and Tianjin Xinhua Electric Power" from July 5th to 13th, 2025, to carry out a service activity with the theme of "Caring for Customers, Sunshine Service".

1.Technical exchange builds a communication bridge

At the power station site, the FGI technical support team sat in a circle with the power station operation and maintenance personnel for an in-depth and productive technical exchange. The on-site operation and maintenance personnel actively raised questions about technical problems encountered during equipment operation, covering everything from minor faults to system stability.

Represented by Meng Jun, Lin Hongbo, Zhang Kai, Li Kezhi and Han Guangyu, the FGI technical experts, with their rich practical experience and profound professional knowledge, patiently answered each question and provided practical solutions. The face-to-face communication not only effectively solved the customers' urgent problems and ensured the smooth operation of the power station, but also enabled the FGI team to deeply understand the real needs and expectations of the customers in daily operation and maintenance, laying a solid foundation for the continuous optimization of subsequent services.

2. On-site teaching to effectively solve problems and solve difficulties.

 In response to the urgent needs of the customer, the FGI technical support team went to the front line of the equipment in person to conduct a detailed inspection and guidance. Photovoltaic project in the west, the Viking and xinhua power station 2, the team with the keen insight and professional judgment, quickly locate the alarm equipment. The technicians immediately threw themselves into the emergency repair. Through unremitting efforts, they successfully eliminated the fault and restored the normal operation of the equipment. Their ability to respond quickly and solve problems efficiently won high praise from the customer.

During the on-site inspection, the team also discovered that the water-cooling radiator was severely clogged, with a large amount of willow catkins deeply embedded in the radiator fins. This posed a potential risk of overheating and tripping, seriously affecting the power generation efficiency of the power station. In response to this major hazard, the team promptly pointed out the problem to the operation and maintenance personnel and provided detailed technical guidance on cleaning and maintenance. From tool selection to operation steps and precautions, they explained everything in detail. At the same time, by combining the practical experience of other excellent power stations, the team also provided a simple maintenance plan for the site, helping the operation and maintenance personnel to simplify their daily maintenance and effectively reducing the risk of equipment failure.

3.Theory training to enhance operation and maintenance skills

During the communication with the on-site users, the FGI team keenly realized that their familiarity with SVG (Static Var Generator) was slightly insufficient, which might affect the efficient operation and troubleshooting of the equipment.

To address this knowledge gap, the team specially organized a theoretical training course on SVG. During the training, the instructor proceeded from the basics to the more advanced topics, starting with the basic principles and structural composition of SVG, and gradually moving on to its role in photovoltaic power stations, operational characteristics, as well as the judgment and handling of common faults.

Through vivid and illustrative examples and simple and understandable language, the dry technical theories became lively and interesting. The training site was filled with an active atmosphere. Customers generally reported significant gains and greatly enhanced the professional skills and problem-solving abilities of the operation and maintenance personnel.

4.Summary of an activity

This visit to the nuclear energy and new energy power station by the FGI technical support team was a highly effective service practice. It not only ensured the stable operation of the power station, but also extended the service value through knowledge transfer. This fully demonstrated FGI's professionalism and service level in the field of photovoltaic power generation, laying a solid foundation for the closer cooperation between the two parties in the future and writing a brand-new chapter of "Caring for Customers, Providing Sunlight Services".